FAQ's


Frequently Asked Questions:

❓ What payment options do I have?

💳 We offer two convenient ways to pay for your order:

  • Cash on Delivery (COD) — available nationwide.

  • Online Payment — via Visa Debit/Credit and Master Debit/Credit cards.

❓ Is it safe to use my credit/debit card on your website?

🔒 Absolutely! All online payments on our website are processed through a fully encrypted and secure platform. Your information is kept confidential and accessible only to authorized personnel.

❓ What should I do if my payment fails?

⚠️ If your payment does not go through, please double-check your details.
💡 If your account was debited, the amount will usually be refunded within 7 business days.
📞 For help, contact our Customer Care team at +92 322 7177738 or email info@sageleather.pk with your order number.

❓ What are the conditions for Cash on Delivery (COD)?

📦 To place a COD order:
1️⃣ Select Cash on Delivery at checkout.
2️⃣ Pay only the amount mentioned on the original receipt in cash when the courier delivers your order.

❓ Can the billing address differ from the shipping address?

🏠 For Cash on Delivery, only your shipping address is required.
💳 For online payments, both billing and shipping addresses are needed. They may be the same or different — simply check the “Use a different billing address” option during checkout.

❓ How can I track my order?

📲 You can track your order from your account page.
✉️ Once dispatched, you’ll also receive an SMS and email with a live tracking link to monitor your rider’s progress in real time.

❓ What if an article is out of stock?

🔔 Enter your email on the product page to get notified when it’s restocked.
📞 You can also call our Customer Support team, and we’ll gladly assist you in checking availability.

❓ Can I reserve an article in-store before checkout?

🚫 Currently, reservations are not available.
☎️ However, you can call us at +92 322 7177738, and our team will be happy to assist you.

❓ Can I make changes to an existing order?

✅ Yes! Please call us at +92 322 7177738, and we will be happy to update your order before it is shipped.

❓ Is advance payment required for COD?

💵 No, you only pay the full amount in cash once your parcel is delivered to you.

❓ Will I be refunded if I cancel or return my order?

💰 Yes — SAGE Leather offers a money-back guarantee on all prepaid orders.
⏳ Refunds are processed within 14 business days as per bank policy.
🎟 Store credit is issued immediately and can be used on your next purchase.
📞 For COD returns, please call our Customer Care team at +92 322 7177738.

❓ How do I know if an item is in stock?

🛒 All available items are shown as “In Stock”.
🚫 If an item is unavailable, it will be marked “Out of Stock”.
📩 In such cases, your order may be automatically canceled, and we will contact you with alternatives if possible.

❓ Do I need an account to place an order?

🙌 No, you can checkout as a guest.
✨ However, creating a SAGE Leather account lets you:

  • Track your orders

  • Save information for faster checkout

  • Stay updated with our latest collections and offers