Oud Serenade 150007

Shipping Policy

At SAGE Leather, we aim to make your shopping experience simple and worry-free. We deliver across Pakistan only, using trusted courier partners to ensure your order reaches you safely and on time.

Shipping Details

• Delivery Coverage: Orders are delivered to all major cities and towns across Pakistan.
• Delivery Time:
  • Within major cities: 3–5 working days.
  • Remote areas/villages: 5–7 working days.
• Shipping Charges: Standard delivery charges apply and will be shown at checkout. Orders above a certain value may qualify for free delivery during promotions.
• Couriers Used: We currently use Leopards Courier, TCS, and Call Courier.
• Order Tracking: Once shipped, you’ll receive an SMS or email with your tracking details.

Important Notes

• Delivery times may vary due to public holidays, weather conditions, or courier delays.
• In case of any issues, please contact our Customer Care team on WhatsApp +92 322 7177738-40.
• Ensure your delivery address and contact number are correct to avoid delays.

Shipping FAQs

1. Do you deliver outside Pakistan?
Currently, SAGE Leather delivers only within Pakistan.

2. How long will my order take to arrive?
Delivery usually takes 3–5 working days in major cities and 5–7 working days in remote areas.

3. Which courier companies do you use?
We ship through Leopards Courier, TCS, and Call Courier depending on location.

4. How can I track my order?
Once dispatched, you’ll receive a tracking number via SMS/email to track your order.

5. What if my order is delayed?
Delays may occur due to weather, holidays, or courier issues. If your order is delayed, contact our Customer Care team.

6. Are there delivery charges?
Yes, standard delivery charges apply (shown at checkout). Free delivery may be available during promotions.

Exchange & Return Policy

At SAGE Leather, we want you to shop with confidence. If your order isn’t quite right, we’re here to help with a smooth exchange process.

You may exchange products within 15 days of delivery at any of our stores or by contacting our Customer Care team. To qualify, items must be unused, in their original condition with all tags and packaging intact, and accompanied by the purchase invoice.

Exchanges are available if:

• You received the wrong product.
• The product is defective or damaged.
• You need a different size (subject to availability).

Please note: Items purchased during sales or promotions are not eligible for exchange or refund. Minor variations in color or texture due to lighting or screen settings are also not valid reasons for exchange.

Refund Policy

SAGE Leather follows a ‘No Refund’ policy. Refunds are only issued in exceptional cases, such as if the ordered product is out of stock. In such cases, the refund will be processed to the same payment method used at checkout. Shipping charges are non-refundable.

How to Request an Exchange

To start an exchange, please contact our Customer Care team via WhatsApp at +92 322 7177738-40 or send us a direct message on our social media pages. Kindly share your order details and clear pictures of the product.

Exchange & Return FAQs

1. Can I exchange sale items?
No, items purchased during sales, promotions, or clearance are not eligible for exchange or refund.

2. What if my size isn’t available?
If your required size is not available, you may exchange for another product of equal or higher value (by paying the difference).

3. Can I return a product for cash?
No, refunds are not offered unless in exceptional cases like product unavailability.

4. How do I start an exchange?
Simply contact us on WhatsApp or social media with your order details and product pictures, and our team will guide you through the process.

5. Can I cancel my order?
Orders can be cancelled before they are processed. Once shipped, the exchange policy will apply.